Reception | Front desk
First impressions matter. Yours lasts.
WELCOME TO A PLACE WHERE WARMTH MATTERS – AND PEOPLE MAKE THE DIFFERENCE.
Hotel Reppert is more than just a workplace. It is a place with character, with soul – and with people who dedicate themselves every day to being true hosts. In the fourth generation, we welcome guests in the heart of the Black Forest who are looking for something special: peace, style, and genuine warmth. Become the voice of our house – and the heart of our reception. You don’t just welcome guests. You make them feel that they have arrived.
As part of our front office team, you shape the first and last impression our guests take home with them. And you do so with sensitivity, confidence, and an open ear for individual wishes.
WHAT YOU CAN LOOK FORWARD TO
- A family-run 4-star superior wellness hotel with history and future
- An environment built on trust, togetherness, and quality
- Above-average salary including bonuses, holiday and Christmas pay
- Regular working hours with consideration for individual needs
- Meals provided on site & optional accommodation in the staff house
- Use of the spa area at set times & exclusive employee discounts
- Individual training opportunities & personal development support
- A place where work feels meaningful again
WHAT YOU CAN EXPECT FROM US
- At the reception, the experience begins – with a friendly look, a calm voice, and a genuine moment of welcome. You don’t just manage processes – you create memories.
- Personal welcoming and farewell of our guests at Hotel REPpert and WaldFunkeln LODGE
- Individual guest advice – from room preferences to spa appointments and hiking tips
- Careful handling of reservations & guest correspondence (phone, written, digital)
- Preparation of offers, vouchers, and our weekly guest newsletter
- Working with ASA hotel software, ReGuest, GuestNet, HNS, and Microsoft Office
- Cross-department communication to ensure a seamless guest experience
- Responsibility for the atmosphere at reception – friendly, structured, present
WHAT DEFINES YOU
- You enjoy working with people, have a keen eye for detail, and love it when everything runs smoothly. And you know: true hospitality is not a gesture – it’s an attitude.
- Training in hospitality or relevant experience in upscale hotel industry
- Professional, confident appearance with natural warmth
- Very good German skills and confident English communication – French is a plus
- Experience with hotel software (ideally ASA) and digital confidence
- Resilience, team spirit, and an eye for quality
- Discretion in handling sensitive information
Sounds like you? Then get in touch.
Whether with a traditional CV and certificates or simply by email – what matters is not how you apply, but that you fit us.
We look forward to hearing from you!
karriere@no-spam.reppert.no-spam.de